Privacy Policy

1. Introduction

Space City Garage Doors LLC (“Space City Garage Doors,” “Space City,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains the types of information we may collect from you when you visit or interact with our website, contact us, request an estimate, schedule service, purchase products or services, communicate with us by telephone, email, text message, or other means, or otherwise interact with Space City Garage Doors.

This Privacy Policy also explains how we may use, disclose, retain, and protect that information, as well as the choices and rights that may be available to you.

This Privacy Policy applies to information collected:

• Through our website;
• When you contact us by telephone, text message, email, online form, chat, or other electronic communication;
• When you request an estimate, schedule an appointment, purchase products or services, or receive garage door services from us;
• When you interact with our advertising, social media pages, or other online services that link to this Privacy Policy; and
• Through service providers that assist us with scheduling, customer relationship management, payment processing, advertising, analytics, and business operations.

By using our website, contacting us, or requesting or receiving our services, you acknowledge the practices described in this Privacy Policy.

2. Children’s Privacy

Our website and services are intended for homeowners and other adults and are not directed toward children under 18 years of age.

We do not knowingly collect personal information directly from children under the age of 18. If we learn that we have collected personal information directly from a child without appropriate authorization, we will take reasonable steps to delete that information.

3. Information We Collect

For purposes of this Privacy Policy, “Personal Data” or “Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an individual or household.

Information You Provide to Us

Depending upon how you interact with Space City Garage Doors, we may collect information such as:

• Name;
• Home or service address;
• Mailing address;
• Email address;
• Telephone or mobile phone number;
• Information submitted through our website forms;
• Appointment and scheduling information;
• Details regarding your garage door, garage door opener, or requested repair or installation;
• Photographs or videos you voluntarily provide to help us evaluate a service issue;
• Communications you have with our employees or representatives;
• Products and services you request, purchase, or consider;
• Payment and transaction information; and
• Other information you voluntarily provide to us.

Payment card transactions may be processed by third-party payment processors. We may not directly store complete payment card information when payments are handled through those providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic location derived from an IP address;
• Pages viewed;
• Date and time of visits;
• Referral website or source;
• Links or advertisements clicked;
• Website interactions;
• Traffic and usage data; and
• Other information about how visitors interact with our website.

We may use this information to maintain our website, understand website traffic, measure advertising effectiveness, improve our services, and provide a better customer experience.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on a computer or mobile device that allow websites and service providers to recognize a browser or device and collect information about website activity.

We may use cookies and similar technologies for purposes including:

• Website functionality;
• Security;
• Analytics;
• Understanding website traffic and visitor behavior;
• Remembering user preferences;
• Measuring advertising performance;
• Improving our website and marketing efforts; and
• Providing advertising that may be more relevant to users.

Some cookies may be provided by third-party services, including analytics, advertising, scheduling, customer management, or website technology providers.

You may be able to restrict or disable cookies through your browser settings or through a cookie preference tool made available on our website. Disabling certain cookies may affect website functionality.

5. Third-Party Analytics and Advertising

Space City Garage Doors may use third-party analytics and advertising services to understand website activity and evaluate the effectiveness of our advertising.

These services may use cookies, pixels, device identifiers, and other technologies to collect information about visits to our website and interactions with advertisements.

Third-party advertising and analytics providers operate according to their own privacy policies and practices. Space City Garage Doors does not control how these independent third parties process information for their own purposes.

6. How We Use Your Information

We may use Personal Information that we collect for legitimate business purposes, including:

• Responding to inquiries;
• Providing estimates;
• Scheduling and confirming service appointments;
• Providing garage door repair, maintenance, installation, and related services;
• Communicating with customers about appointments and service;
• Processing purchases, payments, and transactions;
• Maintaining customer and service records;
• Providing customer support;
• Following up regarding completed services;
• Sending maintenance reminders;
• Communicating information about products, services, promotions, or special offers where legally permitted;
• Operating and improving our website;
• Measuring website usage and advertising performance;
• Improving customer service and business operations;
• Preventing fraud or unauthorized activity;
• Maintaining the security of our website, systems, and business;
• Enforcing agreements and collecting amounts owed;
• Complying with legal, tax, regulatory, and recordkeeping obligations;
• Establishing, exercising, or defending legal claims; and
• Carrying out other purposes disclosed to you at the time information is collected or with your consent.

7. Text Messages and Telephone Communications

If you provide Space City Garage Doors with a telephone or mobile number, we may use that number to communicate with you regarding inquiries, estimates, appointments, service updates, invoices, customer support, and other transaction-related matters.

Where permitted by law and where appropriate consent has been obtained, we may also send promotional or marketing communications.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a marketing text message. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing products or services from Space City Garage Doors.

Opting out of marketing communications will not prevent us from sending communications reasonably necessary to perform requested services, communicate about an existing transaction, or provide legally required notices.

8. Email Marketing

We may periodically send promotional emails concerning our products, services, maintenance programs, discounts, or other offers.

You may opt out of promotional email communications by using the unsubscribe link included in those communications.

Even if you opt out of marketing emails, we may continue to send transactional or service-related communications, such as appointment confirmations, invoices, estimates, warranty communications, or other messages relating to services you requested.

9. How We Disclose Information

We do not disclose Personal Information except as reasonably necessary to operate our business, provide services, comply with legal requirements, or as otherwise described in this Privacy Policy.

We may disclose Personal Information to:

• Employees and authorized representatives;
• Customer relationship management and scheduling providers;
• Payment processors;
• Website hosting and technology providers;
• Email and communication providers;
• Advertising and analytics providers;
• Professional advisers, such as accountants, attorneys, and insurance providers;
• Contractors and service providers supporting our business;
• Government agencies, regulators, courts, or law enforcement when legally required; and
• A purchaser, successor, or other party involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We may also disclose information at your direction or with your consent.

We may use or disclose aggregated or de-identified information that cannot reasonably be used to identify an individual.

10. Selling and Sharing Personal Information

Space City Garage Doors does not sell Personal Information in the traditional sense of exchanging customer information for money.

Certain online advertising or analytics activities involving third-party cookies, pixels, or similar technologies, however, may potentially be considered a “sale,” “sharing,” or processing for targeted advertising under certain privacy laws.

Where applicable, consumers may have the right to opt out of such activities.

11. Your Privacy Choices

Depending on applicable law and the nature of our relationship with you, you may have the right to request that we:

• Confirm whether we process Personal Information about you;
• Provide access to certain Personal Information;
• Correct inaccurate Personal Information;
• Delete certain Personal Information;
• Provide a portable copy of certain Personal Information; or
• Opt you out of certain uses or disclosures of Personal Information where applicable.

These rights are subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

12. Data Security

Space City Garage Doors uses reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, computer system, or electronic storage system can be guaranteed to be completely secure.

You provide information electronically at your own risk.

13. Data Retention

We retain Personal Information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, satisfying legal and tax obligations, resolving disputes, maintaining warranties and service histories, preventing fraud, and enforcing agreements.

Retention periods may vary depending upon the type of information and applicable legal requirements.

Information may also remain in backup systems for a reasonable period after deletion from active systems.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including manufacturers, social media platforms, payment processors, financing providers, mapping services, review websites, or other providers.

Space City Garage Doors is not responsible for the privacy practices or content of independently operated third-party websites or services.

We encourage users to review the privacy policies of those third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, legal requirements, or other circumstances.

When changes are made, we will update the “Last Updated” date displayed at the top of this Privacy Policy.

Your continued use of our website or services after an updated Privacy Policy is posted constitutes acknowledgement of the revised policy to the extent permitted by law.

Texas Privacy Notice

16. Texas Residents

This section supplements the remainder of this Privacy Policy and provides additional information for Texas residents under the Texas Data Privacy and Security Act (“TDPSA”), to the extent that the TDPSA applies to Space City Garage Doors and the particular Personal Data at issue.

Certain information, entities, and processing activities may be exempt from or outside the scope of the TDPSA.

Categories of Personal Data

Depending upon your interaction with us, we may process categories of Personal Data including:

Identifiers
Examples include name, postal address, email address, telephone number, IP address, device identifiers, and similar information.

Commercial Information
Examples include products or services purchased, requested, obtained, considered, or serviced and related transaction or service history.

Internet or Electronic Network Activity
Examples include website usage, browsing activity, interactions with advertisements, cookies, analytics information, and interactions with our website.

Geolocation Information
We may process approximate geographic information derived from an IP address or information you provide, such as your service address. We do not use IP-address information to determine your precise physical location.

17. Texas Consumer Privacy Rights

Subject to applicable exceptions and verification requirements, Texas residents covered by the TDPSA may have the right to:

• Confirm whether we are processing their Personal Data;
• Access Personal Data we process;
• Correct inaccuracies in Personal Data;
• Delete Personal Data provided by or obtained about the consumer;
• Obtain a portable copy of certain Personal Data;
• Opt out of the sale of Personal Data;
• Opt out of processing for targeted advertising;
• Opt out of certain profiling activities; and
• Appeal certain decisions regarding a privacy rights request.

We will not unlawfully discriminate against a consumer for exercising a privacy right.

18. Submitting a Texas Privacy Request

Texas residents wishing to exercise an applicable privacy right may contact Space City Garage Doors using the contact information listed below.

We may request information reasonably necessary to verify your identity and authenticate your request.

We will respond to verified privacy requests within the time period required by applicable law.

If we deny a request, you may have the right to appeal our decision by contacting us using the same contact information and stating that you are submitting a Privacy Request Appeal.

19. Global Privacy Control

Where required by applicable law, we will recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), as a request to opt out of applicable sale or targeted-advertising activities associated with that browser or device.

20. Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

For privacy-related requests, please include “Privacy Request” in the subject line of your email whenever possible.